Because of a flaw in the library system, customer service in the libraries may be slower than usual. The problem may also have an impact on reservation pick-up notices sent by text message.
There are things you can do to avoid situations caused by the flaw in the system:
- Use the self-service stations – borrow, renew and return your items at the self-service stations.
- Use the Web Library – pay your overdue fines, follow the status of your reservations and fill out a library card application form in the Web Library.
- Use the Web Library’s search functions – search for material at the lastu.finna.fi. website.
- Log in to your account and instead receiving reservation notices by text message, select the email option.
If you have reserved material, follow the status of your reservation by logging in to your account in the Web Library. In this way you can check the current status of the reservation or whether the material can already by picked up.
We apologize for the inconvenience caused to our customers. Thank you for your understanding and patience!