There have been changes in the Lastu library rules. The new rules came into effect on 1 April. The essential change applies to our invoicing practices for material that has not been returned. From now on, the customers will be charged €3 if they have to be sent a second overdue notice.
The first overdue notice will be sent when the material is 7 days overdue (for reserved material and for material in the express collection 1 day after the due date). As before, there is no charge for the first overdue notice. The second overdue notice will be sent 21 days after the due date (for reserved material and for material in the express collection 14 days after the due date). A €3 reminder fee is charged for the second overdue notice. The fee will be automatically added to the customer’s library account.
The second overdue notice mentions that if the overdue items are not returned, an invoice will be sent next. After the two overdue notices, the invoice is sent when the material is 49 days overdue.
Overdue fines, the reminder fee (€3) and a billing fee (€10) will be added to the customer’s library account when the invoicing takes place. Customers can pay the fees either in the library or online through the library’s website by logging in to their library account. The invoice specifies the replacement fees for the material not returned. Material can no longer be returned after the invoice has been sent even if it were found. Before the invoice has been sent, returning the material is possible.
The intention of this change has been 1) to get overdue material returned sooner and 2) to reduce the work required and the expenses caused by material returned only after an invoice has been sent. With this change, customers have more time than before to return their items before an invoice is sent.
When updating the library rules, we have paid attention to making the text comprehensible.